General Shipping Information
- Orders placed Monday through Friday before 12PM should ship the same business day, but please allow 1-3 days for processing. Orders placed after 12PM, or on weekends or holidays, should ship the next business day. Orders may be delayed due to issues with payment authorization, billing/shipping information, or high order volume.
- We are not able to ship to P.O. boxes.
- Shipping address cannot be changed after an order has been placed. Shipments returned due to failed delivery attempts or invalid address are subject to a fee that will be deducted from online store credit.
- After your order is authorized you will receive a confirmation email.
- Tracking information will be provided by email once your order is shipped.
- ILYO is not responsible for lost or stolen packages shipped without signature required to correct address.
- Delivery times are estimates and are not guaranteed.
- If you have any questions or concerns, please email us at firstname.lastname@example.org.
Domestic Shipping Information
- We offer free standard shipping for all domestic orders over $300.
- We charge a flat shipping fee of $5 for all domestic orders under $300.
- Standard shipping: 2-7 business days (Hawaii and Alaska may require additional time).
- Express shipping is available.
- We currently only ship to the United States and Canada.
- If you wish to ship to an international address, please email us at: email@example.com and we will try to accommodate you.